SMS Privacy Policy

This SMS Privacy Policy supplements our general Privacy Policy and describes how NHCS handles information collected through SMS communications.

Information Collected via SMS

When you communicate with NHCS via SMS, we collect: your mobile phone number; the content of your messages; timestamps of messages sent and received; and delivery status information from our messaging provider.

How We Use SMS Information

We use SMS information to: respond to your inquiries; schedule demonstrations and consultations; send service notifications; provide customer support; and improve our communication services. We do not use SMS data for targeted advertising.

SMS Data Retention

SMS message content is retained for the duration of your active inquiry or subscription, plus a period defined by our data retention policy (typically 365 days). After this period, message content is permanently deleted while metadata may be retained for audit purposes.

SMS Data Sharing

SMS data is shared with: our messaging service provider for message delivery; your assigned sales or support representative; and internal teams for service quality monitoring. We do not sell SMS data to third parties.

Your SMS Privacy Rights

You have the right to: opt out of SMS communications at any time by replying STOP; request access to your SMS communication history; request deletion of your SMS data; and lodge a complaint with the appropriate regulatory authority.

Security

SMS communications are transmitted through encrypted channels. Our messaging providers maintain SOC 2 compliance. However, standard SMS is not end-to-end encrypted, and you should avoid sending sensitive information (including PHI) via SMS to NHCS.

Contact

For SMS privacy questions, contact privacy@nethomecaresolutions.com.